お問い合せ | 結婚指輪・婚約指輪 | オーダーメイドブランドのケイウノ

お問い合せ

ケイウノへのメッセージ、お問い合せは、下記のフォームよりお気軽にお問い合せ下さい。
また、「よくあるご質問」ページでは、お客様から多く寄せられているお問い合わせへの回答を掲載しておりますのでご参照ください。

For overseas customers, please see the bottom.

氏名【必須】
メールアドレス (半角)【必須】
電話番号【必須】

(半角数字)ハイフン(-)なしで入力
お問い合せ種別
 商品について 納期について オーダーメイドについて リフォーム/修理について その他
お問い合せ内容【必須】
 プライバシーポリシーに同意する個人情報の取り扱いについて

Thank you for visiting our website. 
We welcome overseas customers and are happy to answer in English or Chinese. 
If you are planning to visit one of our shops in Japan, please let us know which date and area you would like to visit: we will be happy to arrange an appointment with an English speaker as much as possible.

Moreover, we are happy to ship internationally.
K.uno, Disney, EVANGELION and Pokémon products are available for international shipping (shipping of Pokémon products are limited for Hong Kong, Taiwan, Singapore and Thailand only). Shipping fee may cost approx. 8,000 – 10,000 JPY depending on the destination. Please kindly note that customers will be responsible for custom duties and its related fees upon reception.
If you wish to purchase our product(s), please kindly answer the following questions to forward the discussion. We will be happy to explain further about the cost, payment method, shipping and so forth.

1) Product URL/picture. 
2) Metal. 
3) Ring size in Japan standard measurement (in the case of ring). 
4) Engraving (if engraving is possible). 
(Please note that, for Disney designs, only names, initials, and/or date can be engraved.) 
5) Centered gem stone preferences including stone kind, shape, color, price and any grade information (e.g., diamond “4C” including carat, color, clarity, and cut; price and etc.) .
6) Preferred date of delivery 
(Normally it will take approx. 2 – 4 weeks to make most of our products.) 
7) Any inquiries and/or requests.

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