中文需要通过翻译进行回复，故须10天时间才能回复。从海外进行订购的客人，请点击【For Overseas Customers】查阅详细。
Due to the limited number of persons who can communicate in English, we are sorry that it may take approx. 2-3 weeks to reply, some cases would takes more time.
For overseas customers, please see the bottom.
In regard to ordering from overseas, please check 【For Overseas Customers】
Thank you for visiting our website.
We welcome overseas customers and are happy to answer in English or Chinese.
If you are planning to visit one of our shops in Japan, please let us know which date and area you would like to visit: we will be happy to arrange an appointment with an English speaker as much as possible.
Moreover, we are happy to ship internationally.
K.uno products are available for international shipping (Shipping of Disney products are limited for Japan domestic and Taiwan only.There are some Disney products that we do not ship out to Taiwan.). Shipping fee may cost approx. 6,500 – 12,000 JPY depending on the destination. Please kindly note that customers will be responsible for custom duties and its related fees upon reception.
If you wish to purchase our product(s), please kindly answer the following questions to forward the discussion. We will be happy to explain further about the cost, payment method, shipping and so forth.
*Some products which do not post on our online shop may have a possibility that we only accept to take order at our physical store in Japan. Please inquiry us with answering the following questions first.
1) Product URL/picture.
3) Ring size in Japan standard measurement (in the case of ring).
4) Engraving (if engraving is possible).
(Please note that, for Disney designs, only names, initials, and/or date can be engraved.)
5) Centered gem stone preferences including stone kind, shape, color, price and any grade information (e.g., diamond “4C” including carat, color, clarity, and cut; price and etc.) .
7) Preferred date of delivery
(Normally it will take approx. 3 – 4 weeks to make most of our products.)
8) Any inquiries and/or requests.