International Orders
(海外からのご注文)

If you wish to order our original model online from overseas and your delivery address is domestic in Japan, please confirm the following before placing your order and please translate the order page and place the order.

＜Notes before ordering＞

1. Receiving your order

We basically request overseas customers to receive their online order at accommodations in Japan.
We recommend receiving by shipping for the convenience of the customers and the most reliable way to receive their order.
We would ship the ordered items to the accommodation on designated date and time.
(Please kindly check in advance with the accommodations that they could receive a package for you.)
Unfortunately, basically not available for shipping to our physical shops and/or pick-up at our physical shops.

2. Shipping Fee

Free shipping for orders totaling ¥22,000 (tax included) or more.
For orders less than ￥22,000 (including tax), different shipping charges will be applied depending on the area.

3. Shipping schedule

Basically, we will arrange shipping as according to the “Expected shipping date” on the product page after we confirm your order and payment.
If you need the items earlier than “Expected shipping date”, please contact us with the specific date as there is a case we can deal with your request.
Please note that we may not be able to ship as specified depending on processing, availability, size selected, options, etc.

4.Tax Exemption

Please kindly be advised that no tax-free can be offered for online purchase of domestic shipping.

5. Payment Methods

Please confirm here for payment methods.

6. Ring Size

Please confirm here about ring size.

7. After-Sales Service

Please confirm here for After-Sales Service.

8.Changes and Cancellation after order / Return and Exchanges

Please confirm here for Changes and Cancellation after order / Return and Exchanges.

＜Notes for processing of ordering＞

1.Credit card security

There have been some cases when overseas customers could not use their credit card due to the security against overseas webpages.
Thus, if you cannot proceed the payment, you may need to contact with your credit card company or bank.

2. Filling in customer information

Please note that the number of characters for each blank is limited.
When you cannot enter all characters, please enter with the maximum number of characters and also type the full information at the inquiry column（お問い合わせ）.

2-1. Name

For entering your name, please do not include spaces, tabs or newlines.

2-2. Name (kana)

For Name (kana) (Japanese hiragana for phonetic) , please copy and paste “ あああ ” as in the image.

2-3. Post code

For post code, please type in "0" .

2-4. Prefecture

For prefecture, please select whichever you like from the list for "Select a prefecture" (都道府県を選択).
For address, please divide the address information including post code into two lines as appropriate and fill in both of the two lines.

2-5. Telephone number

For telephone number, please do not enter anything other than numbers, e.g. + for your telephone number.

2-6. Shipping information

For delivery to your accommodations, please fill in the name of accommodations, its address at the Shipping information （お届け先）and please fill in your reservation information including reservation name and reservation date at the inquiry column（お問い合わせ）, when placing the order.
We would ship your ordered items to the accommodations on the day of your check-in or a designated date.

3. Site Terms of Use and Privacy policy

Before you confirm your order, you will be asked for acceptance of Site Terms of Use and Privacy Policy.
We apologize that these are available in Japanese, but please check that again maybe by using translation apps.
If you could kindly accept these, please complete your order.

If you have any questions, please feel free to contact us. https://www.k-uno.co.jp/online-contact/

If you wish to order our original model online from overseas and your delivery address is outside of Japan, please confirm the following notes and contact us with your answers to the following question.

＜Notes before ordering＞

1. Overseas shipping

In terms of overseas shipping, we use FedEx International Priority service.
For the delivery warranty, we provide a full warranty if the product is damaged or lost during delivery (from pickup by FedEx to delivery to the customer).

2. Available countries /regions for shipping and products

Except for some areas, overseas delivery for K.uno products is available. (EU member states, UK, Liechtenstein, Iceland and Norway cannot be delivered)
Please understand that delivery may not be possible depending on the country or region.
Shipping of Disney products is limited for Taiwan only.
(There are some Disney products that we do not ship out to Taiwan.)

3. Shipping fee

Please ask us about shipping fee if the destination country is not mentioned at above chart.
Please note that if a larger box is required for shipping due to the quantity of and/or the product/box size of your order, the fee will differ from the above.

4. Shipping schedule

Basically, we will arrange shipping as according to the “Expected shipping date” on the product page after we confirm your order and payment.
If you need the items earlier than “Expected shipping date”, please contact us with the specific date as there is a case we can deal with your request.
Please note that we may not be able to ship as specified depending on processing, availability, size selected, options, etc.
It will take a few more days for overseas shipping. Some delays may occur due to flight and/or custom clearance.

5. Consumption tax and custom duty

We can offer free of Japanese consumption tax for overseas order, but please note that customers will be responsible for shipping fee as well as custom duty and its related fees.
If you like to find out detailed information about custom duty and its related taxes, please contact the customs in your country in advance.

6. Payment Methods

Please confirm here for payment methods.

7. Ring Size

Please confirm here about ring size.

8. After-Sales Service

Please confirm here for After-Sales Service.

9.Changes and Cancellation after order / Return and Exchanges

Please confirm here for Changes and Cancellation after order / Return and Exchanges.

If you confirm the above and would like to continue to purchase, please contact us with the answers for the following questions.
https://www.k-uno.co.jp/online-contact/

1) Product URL
2) Material (platinum, yellow/pink/white gold, or silver)
3) If it is a ring, size of ring(Japanese size)
4) If it is an engagement ring, desired 4C
5) Shipping destination (country and postal code)
6) Country of residence
7) Price range
8) Desired date of delivery
9) Inquiry/request